Your responsibility is your office and protecting your data that resides in Office 365. Partners need to have a conversation with customers about Microsoft’s O365 shared responsibility model. It goes something like this: Microsoft’s responsibility is Microsoft’s global infrastructure. Protection and long-term retention of data are the customer’s responsibility. The customer reality is that Microsoft takes care of the infrastructure but the data remains the customer’s responsibility. To keep things simple, Microsoft backs up O365 in its data centers but it does so for its own purposes, such as for uptime and to make sure that the cloud service is available. Many customers think that Microsoft backs up their data. In this segment, O365 only has a slight edge over Google.
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One other piece of info for partners is that Microsoft O365 dominates Google in the enterprise, but not so much for companies with 250 employees or fewer. Veeam reports that about 25,000 organizations have downloaded Veeam Backup for Office 365. “That leaves 35 percent of users, or millions, … who represent a big opportunity for us in the room,” she said. By 2020, about 65 percent of O365 users are expected to have a third-party backup solution in place. When Veeam launched its O365 backup product in 2016, there were 80 million monthly users, and per Krull, the market continues to grow at about 20 percent annually.
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It’s surprising that a lot of companies don’t realize that Microsoft O365 has a shared responsibility model which puts data-backup responsibility in the customer column.Ī quick look at the O365 market reveals that there are about 140 million monthly users globally. Unfortunately, many businesses haven’t gotten the memo.
VEEAM BACKUP FOR MICROSOFT OFFICE 365 HOW TO
The 100 partners attending the No Naked O365 session at VeeamOn 2018 in Chicago on Tuesday learned about these Veeam survey stats, as well as how to make the case for backup with existing or new customers.Īs Jeanne Krull, Veeam Backup for O365 business unit leader said, when it comes to data, “You own it, you protect it.” That’s a lot of opportunity for partners. The other half say that they have plans to implement a backup solution. About half rely on Microsoft’s infrastructure-level redundancy – even their recycle bins – to do the job. VEEAMON PARTNER SUMMIT - You might be surprised to learn that more than three in four (76 percent) Microsoft Office 365 users don’t backup their data. This team will take over the client management and be in regular contact ensuring that the service continues to meet and where possible exceed your expectations.(Pictured above: Veeam’s Jeanne Krull leads a session at VeeamOn Partner Summit in Chicago, May 15, 2018.) Onsite support from our dedicated engineer team is available at an extra cost and is only where all remote services have been unsuccessful in resolving the issue.ĭuring the on-boarding phase one of our Veeam product specialists will ensure that the service is established, before completing a handover into our internal account management sales support team. The service desk monitoring tools and management team consistently review the SLAs ensuring the high levels of customer engagement are delivered throughout the incident life-cycle. P4 - Critical - 4 hours response (Service Requests) Our standard SLA which are applied across our services are:
VEEAM BACKUP FOR MICROSOFT OFFICE 365 TRIAL
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